At My Special Day, we understand that the clothing you purchase marks some of the most meaningful moments in your child’s life. We take great care to ensure your order arrives safely and on time.

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Processing Time: Orders are processed within 1–3 business days.
Shipping Options: We offer standard (5–7 business days) and expedited (2–3 business days) shipping within the U.S.
Shipping Costs: Calculated at checkout based on location and shipping method.
Order Tracking: Once your order has shipped, you will receive an email with a tracking number to follow its journey.

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Please ensure your shipping information is correct at checkout, as we cannot reroute packages once they are in transit.

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We want you to love every piece you purchase from My Special Day. If for any reason you are not fully satisfied, we’re here to help.

 

No returns, only exchanges of sizes available. 

 

Eligibility:

• Items must be unworn, unwashed, and returned in original packaging with tags attached.

• Exchanges must be requested within 7 days of receiving your order.

• Personalized, custom, or final-sale items (including some seasonal ceremonial attire) are not eligible for return or exchange.

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How to Exchange:

1. Contact our customer care team at ventas@myspecialday.shop ​ to initiate a exchange.

2. Once approved, you will receive instructions for sending your item(s) back.

3. Customers are responsible for return shipping costs unless the item was defective or incorrect.

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Exchanges: If you need a different size, we recommend contacting us promptly to check availability. Exchanges are processed as soon as the original item is received.

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We appreciate your understanding and cooperation as we work to make every purchase special!